FAQ
Q: Will my DTF order be cut?
A: Small orders may be cut and shipped in a hard mailer however large orders will usually come in a large batch you will need to cut yourself. Large orders will come in a cylinder mailer.
Q: Will you cut my DTF order for me?
A: If you would like your order cut we can do it for a fee. Please email us and we can quote you on cutting.
Q: What is your sizing for DTF transfers?
A: Adult is 12", youth is 9", Baby is 6" and pocket is 4" on its longest side. Our old sizing may still be on some listings but please note this is our correct sizing and if you need something other than this please contact us or write a note on your order.
Q: What is your sizing for Libby UV DTF transfers
A: We have actually just changed this as of Sept 24/2023. Our sizing is 9.7" x 4.4". This change has happened thanks to customer feedback
Q: How much space should I have between each design on my gang?
A: enough to cut with a pair of scissors! It does not need much room. If you need more spacing and we are ganging or printing single images for you please leave us a note to do so. We are more than happy to accommodate as we know that some people will need some extra room.
Q: Do I have to pay the DTF "gang" fee for every sheet if I am ordering multiple sheets of the same gang?
A: No. If you are ordering 6 of the same sheets for example and you would like us to gang them, pay for 1 with the "gang" fee and the other 5 without that fee. This is only for the same sheets. If it is 6 different sheets then you need to pay that gang fee for each.
Q: Where can I get a copy of my receipt/order?
A: Log in to your account. If you have not made an account you can still gain access by making an account with the email you used to order with.
Q: My order arrived damaged/missing
A: You must contact us within 3 days of order arriving. Damaged orders will be replaced with Route.
Q: When will my order ship and what are my shipping charges?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. We are NOT in control of shipping prices.
Q: What happens if my order is lost?
A: If your order is lost, please do not fret. We cover the cost of ROUTE on your package for you. If your package has no movement in 2 business days please send us an email.
Q: What happens if my order says delivered but its not here?
A: You have 12 days to contact us from the time it states delivered to let us know it is lost. That way we can contact the courier and get started on the locating process.
Q: Can we use your mocks?
A: Yes!